Refund & Cancellation Policy

At ERP1.ORG, we are committed to transparent, fair, and ethical financial practices that honor our institutional partnerships. This Refund and Cancellation Policy governs subscriptions, software licensing fees, and implementation services purchased by educational seminaries, schools, trusts, and organizations.

1. Service Delivery & Account Provisioning

Upon successful registration and confirmation of payment in PKR or equivalent currency:

• Cloud Instances: New institutional portals are provisioned electronically within 1 to 24 hours of verified payment receipt. Administrative access credentials and setup instructions are transmitted directly to the authorized institutional representative via official email and WhatsApp.
• On-Premise / Custom Deployments: Dedicated server installations, database migrations, and custom module engineering timelines are established pursuant to an executed Statement of Work (SOW), typically commencing within 3 to 5 business days.

2. 14-Day Full Evaluation Guarantee

We want your leadership, faculty, and accountants to be completely confident that ERP1 fulfills your operational needs.

If your institution is not satisfied with ERP1 within the first fourteen (14) calendar days of initial subscription activation, you are entitled to a full 100% refund of your initial subscription fee in PKR--no questions asked.

To invoke this guarantee, simply send a written request from the registered administrative email address to billing@erp1.org or support@erp1.org before the expiration of the 14-day evaluation window.

3. Subscription Cancellation Procedure

Institutions can cancel recurring subscription plans at any time:

• Monthly Subscriptions: You may cancel your subscription at any time prior to the next scheduled billing date. Upon cancellation, your institutional instance will remain fully accessible until the conclusion of the current prepaid billing period, with no subsequent charges incurred.
• Annual Subscriptions: Cancellations requested after the initial 14-day evaluation window will prevent automatic renewal for subsequent annual cycles. Unused months in an annual commitment are non-refundable, except in cases of verified platform service non-availability exceeding our published Service Level Agreement.

4. Refund Processing Method & Timelines

Once an eligible refund request is approved by our billing department:

• Refunds are credited back exclusively to the original payment method utilized during the initial transaction (e.g., bank transfer, 1Link, debit card, or credit card).
• Refund credits typically reflect on the Customer's bank statement within 5 to 10 business days, depending upon the processing policies of the issuing financial institution.
• ERP1 does not deduct administrative cancellation penalties or hidden restocking fees from approved refunds.

5. Custom Implementation & Migration Fees

One-time consulting fees associated with dedicated on-site staff training, custom database schema conversions, or proprietary legacy data migrations are non-refundable once the technical engineering hours have been physically performed and formally accepted by institutional leadership.

6. Dispute Resolution & Chargebacks

We encourage institutional administrators to contact our support desk directly before initiating an external bank chargeback. Unauthorized chargebacks result in immediate automated suspension of platform access pending dispute investigation. We pledge to resolve all genuine billing inquiries cooperatively and expeditiously.

7. Billing & Invoicing Inquiries

For all questions regarding invoices, receipts, payment methods, or refund requests, please contact:

ERP1 Accounts & Billing Support
Email: billing@erp1.org / support@erp1.org
WhatsApp Billing Desk: +92 300 0000000
Headquarters: Jamia Darul Taqwa Institutional Complex, Lahore, Pakistan